Shipping Policy

Shipping Policy

Shipping Policy of Soft Society

Soft Society aims to provide all its customers with fast and reliable shipping services. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

Soft Society is committed to shipping all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are generally delivered within 5–14 business days. Delivery times may vary depending on factors such as:

  • Weather conditions

  • High-demand periods (such as holidays)

  • Customs procedures (if applicable)

Free Shipping

At Soft Society, you enjoy free shipping on all orders. Regardless of the order amount or your location, we ensure you never pay shipping costs. This is part of our commitment to making your shopping experience as easy and enjoyable as possible.

Shipping

All orders at Soft Society are shipped directly from our supplier. This approach helps us reduce processing times and ensure you receive your products as quickly as possible. Additionally, it allows us to maintain strict quality control on every item shipped.

Order Processing

  • Once your order is placed, you will receive a confirmation email with all the details of your purchase.

  • Orders are processed and shipped within 24 to 48 hours.

  • When your order is shipped, you will receive an email with a tracking number so you can easily track your package.

Order Tracking

Soft Society provides tracking information for all orders. The tracking number you receive via email allows you to follow your order’s progress on the carrier’s website. This way, you know exactly where your package is and when it will be delivered.

Questions and Support

Do you have questions about your order or our shipping policy? Our customer service team is ready to help! You can reach us via:

Email: info@softsociety.au 

We strive to answer all inquiries quickly and professionally.

Limitations and Exceptions

While we make every effort to meet estimated delivery times, unforeseen circumstances may sometimes cause delays. These include:

  • Customs procedures

  • Severe weather conditions

  • Force majeure situations

Soft Society is not responsible for such delays, but we appreciate your understanding and patience in these cases.

Conclusion

Soft Society is committed to an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. For questions or additional information, you can always contact us at info@softsociety.au