Refund Policy

Refund Policy

Return and Refund Policy of Soft Society

At Soft Society, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs

Customers are responsible for shipping costs on returns. Soft Society does not reimburse return shipping costs and is not liable for any costs incurred during the return process. Please refer to our terms and conditions for full information.

Deadline for Return Notification

Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this deadline to be eligible for a return.

Exchanging Sale Products

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, send an email to info@softsociety.au. Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please include this form with your return to ensure proper handling of your request.

Conclusion

Soft Society does everything possible to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or concerns, please contact our customer service at info@softsociety.au.